A user may subscribe to our mailing list via the Newsletter Signup button on our website. The signup procedure requires a double opt-in to avoid malicious or accidental subscriptions. This means the user has to confirm their subscription by clicking a verification link in the welcome email sent to their email address, in order to successfully subscribe to our mailing list. For monthly newsletters, we use a third-party mailing list provider. All email newsletters have a one-click unsubscribe button for your convenience, should a user not wish to receive further newsletters and special offers from us. Previously unsubscribed email addresses cannot be added to our mailing list again. We are opposed to spam in any form.
Credit Card payments are processed in real-time by our secured third-party Gateway server (PesaPal). We do not see or store any credit card details. All credit card and banking transactions are handled with utmost confidentiality using secure methods of communication. All online credit card transactions are processed in a secure, PCI-DSS compliant third-party environment. We actively fight charge-backs and credit card fraud and will co-operate fully with banks or investigating authorities in the event of suspected fraudulent activity.
All customers are asked to complete a booking form upon making a booking through us. The booking form captures the necessary personal details we need such as names and passport details, contact details, next of kin, flight details, and other essential information that is needed in order for us to book and conduct their tour or safari. No credit card details are captured on the booking form. The signed booking form also doubles as an indemnity form and is securely saved in the client’s folder on our secure cloud storage facility. No printed copies are made or kept. In the event that printed sensitive data has to be disposed of, such paperwork is destroyed by means of a shredder. All reasonable care is taken to ensure that no customer data or personal details are accidentally shared or compromised in any way.
Any questions or concerns can be directed in writing to our Managing Director, Mr. Erick Kaburu, at the following postal address:
PO Box 8397, 00100