Terms & Conditions

The following terms and conditions apply to all bookings made through Erideka Safaris Kenya.

(c) Erideka Safaris Kenya – All Rights Reserved.

A deposit of 40% of total safari cost for (Kenya only safari tours) is required at the time of booking confirmation and the balance being payable at or before the safari start.

A deposit of 50% of total safari cost for (Kenya / Tanzania combined tours) is required at the time of booking confirmation and the balance is payable at or before the safari start.

You may also choose to pay a full safari amount at booking confirmation if you prefer.

  • You may also pay on-line or locally by credit/debit card at no extra cost-Visa/Mastercard/Amex accepted
  • If you decide to make payments by bank/wire transfer you are required to include bank charges incurred on the transaction

CAUTION!

Please note that our company bank accounts are located in KENYA only. Erideka Safaris Kenya does not own bank accounts in any other City/Country outside Kenya.

Any safari deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.

No of days

Percentage forfeited of tour price

More than 40 days

5% of the tour price

14-40 days

20% of the tour price

6-14 days

30% of the tour price

Less than 5 days and no show

no refunds

Refunds will be done within 30 days after the cancellation of the safari.

Safari price

Included are all expenses in respect of safari vehicle, driver-guide as per itinerary, meals while on safari, accommodation, entrance fees to National parks and game reserves.

Safari transport

Tour cars, pop up top Safari minivans, pop up top 4×4 Land Cruiser Jeeps will be provided depending on the tour program/itinerary and number of tour participants. The company reserves the right to employ the services of the same standard sub-contractors.

English, German, French, Italian & Spanish- speaking driver guides are provided.

Safari accommodation

Based on two persons sharing in a twin room/tent. Single rooms are provided at an additional cost (single room supplement). Hotel /lodges / tented camps are named as an indication of category and accommodation may be reserved at the same standard hotels/lodges /tented camps. In this case, you shall be notified of your safari accommodation in advance.

Alteration to tours

The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate.

It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.

Price is based on tariffs and other operational costs prevailing at the time of printing.

Liability

The company and its agents act only as agents of the tours, transport, etc. and shall not be liable for injury, delays, loss, or damage in any manner.

The company liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and no other country.

All claims are subject to the jurisdiction of the courts of the country in which the actions arise.

The company reserves the right to employ subcontractors for all or part of the services.

The company shall not be held responsible for any loss or damages to luggage.

Issues/Complaints on Safari

Any complaints that may arise during safari travel should be communicated immediately or as it happens, to your tour manager (in writing via email/WhatsApp) for on-site attention, verification, and immediate correction

A summary of the complaints (in case not addressed on-site) shall be communicated to the company in writing within 15 days of completion of the Safari tour for necessary action

The complaints/issues raised shall be investigated and addressed within 30 days of formal complaint/issue receipt

Behavior

You are expected to act within the confines of the law and take your fellow travelers into consideration. If you behave in such a way as to endanger our staff or other passengers or cause damage to property, we reserve the right to terminate your safari without further liability.

Expectations

We will discuss your expectations with you in the process of booking and conducting your safari and will strive to meet them as far as is realistically possible, but we make no guarantees with regard to expected weather, game viewing or animal sightings, exact travel times, or any other unpredictable factors that may affect your expectations or safari experience. We are proud of our excellent reputation and will do our best to offer you the best possible experience.

(c) Erideka Safaris Kenya – All Rights Reserved